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We ask that you please reschedule or cancel at least 1 day before the beginning of your appointment.

• Deposits are non-refundable, but may be transferred once if at least 24 hours' notice is given.
• Cancellations made within 24 hours of your appointment will result in the loss of your deposit.
• Missed appointments or same-day cancellations may incur a charge of up to 50% of the booked service total.
• If we arrive and are unable to carry out the service due to vehicle inaccessibility, unsafe conditions, or no one being present, this will be treated as a same-day cancellation.
• In cases of extreme weather conditions (heavy rain, snow, or storms) where it is unsafe or impractical to complete the service, BRV Valeting reserves the right to reschedule the appointment at no additional cost.

Thank you for your understanding — this policy ensures we can continue to offer a reliable and professional service for all our customers.